OC understands that the foundation of every successful recruitment partnership is an appreciation of each other's values. OC's values are the cornerstone of our business and affect every decision we make, every day. With this in mind we have created our Client Charter.
The Charter is the promise we make to you about our service; so that you know what to expect every time you deal with us:
We promise to listen carefully and through questioning, to fully understand your requirements. We will offer advice when appropriate and will strive for continuous improvement of our service through acting on feedback from both candidates and clients.
Honesty and Integrity
If we don't think we can help you we will endeavour to recommend an agency that can.
The OC network of offices work closely together to ensure that we provide the best quality and most efficient service to all of our customers.
Doing What We Say We Are Going To Do
We will do what we say we are going to do. Quite simply this means that if we say we will call you at 3pm- we will. If we tell you that your temporary will be with you at 9am- they will!
Going The Extra Mile
As well as working with you to find the right candidate, we will also keep you up to date with developments in the recruitment and HR industry through forums, seminars and informed consultants.
Treating Everyone With Respect
We believe all our customers are as important as each other and we treat them with the respect they deserve. We also treat our candidates with respect, as well as each other- what comes around goes around!
Investing In People
OC is an 'Investor in People'. Our average length of service as of November 2006 is 2.5 years.
Committed To Improvement
OC is committed to the constant improvement of our service. At the end of every assignment, whether temporary or permanent, we will send you an evaluation form for your comments. By taking on board all your comments, we can ensure that our service will never stop evolving and improving.
Enjoying Our Jobs
Consultants at OC enjoy their jobs. This enjoyment increases our commitment, enthusiasm and our service to you.
Being Proud To Sell OC
We understand that we are your representatives in the candidate market. We undertake to be as proud to sell your company, as we are to sell our own.